BuildAgents

Agents

Create and configure AI voice agents to handle phone conversations.

Creating an Agent

To create a new agent:

  1. Navigate to the Agents page in your dashboard
  2. Click the Create Agent button
  3. Configure your agent’s settings:
    • Name: Give your agent a descriptive name
    • Voice: Choose from available voice options
    • Language: Select the primary language
    • Instructions: Provide system instructions for your agent’s behavior

Agent Configuration

Voice Settings

Choose from a variety of voices to match your brand and use case:

  • Male and female voices
  • Different accents and languages
  • Natural, conversational tones

Behavior Instructions

Define how your agent should behave in conversations:

  • Personality traits (friendly, professional, casual, etc.)
  • Response style (concise, detailed, etc.)
  • Handling of specific scenarios

Knowledge Integration

Connect your agent to your knowledge base so it can provide accurate, relevant information during conversations.

Advanced Features

Function Calling

Enable your agent to perform actions during conversations:

  • Look up information in your database
  • Create appointments or bookings
  • Process transactions
  • Update records

Webhooks

Integrate with your systems via webhooks to:

  • Send conversation data to your CRM
  • Trigger workflows in your application
  • Log events to your analytics platform

Best Practices

  1. Start Simple: Begin with a basic agent and iterate based on testing
  2. Clear Instructions: Provide specific, clear instructions for your agent’s behavior
  3. Test Thoroughly: Use the web demo to test before deploying
  4. Monitor Performance: Review call history and analytics to improve over time

Next Steps

Knowledge Base