TestTesting Your Agent

Testing Your Agent

Test your agents thoroughly before deploying to production.

Why Test?

Testing helps you:

  • Verify your agent responds correctly to different inputs
  • Identify and fix issues before users encounter them
  • Refine your agent’s personality and behavior
  • Ensure knowledge base integration works correctly

Testing Methods

Web Demo

The quickest way to test your agent:

  1. Navigate to your agent in the dashboard
  2. Click Test in Browser
  3. Speak or type to interact with your agent
  4. Review responses in real-time

Perfect for quick iterations and testing specific scenarios.

Test Calls

Make actual phone calls to test your agent:

  1. Set up a test phone number
  2. Assign your agent to the test number
  3. Call the number from your phone
  4. Experience the conversation as your users will

Automated Testing

Set up automated test scenarios:

  • Create test scripts with expected inputs and outputs
  • Run tests automatically after changes
  • Track pass/fail rates over time

What to Test

Basic Functionality

  • Greeting: Does your agent introduce itself correctly?
  • Intent Recognition: Does it understand different phrasings of the same question?
  • Knowledge Retrieval: Can it find and use information from your knowledge base?
  • Error Handling: How does it respond to unclear or unexpected input?

Conversation Flow

  • Natural Transitions: Do conversations flow smoothly?
  • Context Awareness: Does your agent remember earlier parts of the conversation?
  • Interruptions: How does it handle being interrupted?
  • Escalation: Can it transfer to a human when needed?

Edge Cases

Test unusual scenarios:

  • Very long or very short inputs
  • Multiple languages (if supported)
  • Background noise
  • Fast or slow speech
  • Multiple topics in one sentence

Iterating Based on Tests

After testing:

  1. Document Issues: Keep track of problems you find
  2. Prioritize Fixes: Focus on the most critical issues first
  3. Update Instructions: Refine your agent’s behavior instructions
  4. Add Knowledge: Fill gaps in the knowledge base
  5. Re-test: Verify fixes work as expected

Best Practices

  • Test Early and Often: Don’t wait until you’re “done” to start testing
  • Use Realistic Scenarios: Test with actual user questions and use cases
  • Get Feedback: Have others test your agent and provide feedback
  • Track Changes: Document what changed and why between test sessions
  • Test After Updates: Re-test whenever you modify your agent

Common Issues and Solutions

Agent Doesn’t Understand Questions

Solution: Add more training data or rephrase instructions

Responses Are Too Long/Short

Solution: Adjust response length in agent instructions

Knowledge Not Being Used

Solution: Verify knowledge base is connected and content is well-structured

Conversations Feel Robotic

Solution: Refine personality instructions and add conversational phrases

Next Steps