Introduction
Welcome to Call2Fly AI - a powerful platform for building, testing, deploying, and monitoring AI-powered voice and chat agents.
Introduction
Welcome to Call2Fly AI - a comprehensive platform for building, testing, deploying, and monitoring AI-powered voice and chat agents.
What is Call2Fly AI?
Call2Fly AI enables you to create intelligent voice and chat agents that can handle conversations naturally and efficiently. Whether you're building a customer service bot, a scheduling assistant, a healthcare screening agent, or any other conversational application, Call2Fly AI provides all the tools you need.
Key Features
Multiple Agent Types
- Voice Agents - Handle phone conversations with 4 types: Conversation Flow, Single Prompt, Multi-Prompt, and Custom LLM
- Chat Agents - Handle text-based interactions with 3 types: Conversation Flow, Single Prompt, and Multi-Prompt
30+ Pre-built Templates
Get started quickly with ready-to-use templates for:
- Healthcare (Patient Screening, Medical Receptionist)
- Real Estate (Lead Qualification, Appointment Setting)
- E-commerce (Customer Support, Refund Handling)
- Dental & Retail (Outbound Sales, Receptionist)
- Aviation (Flight Status, Booking, Check-in, Baggage Support, and more)
Knowledge Base Integration
Equip your agents with custom knowledge bases by uploading documents, crawling websites, or adding text articles.
Phone Integration
Connect your agents to phone numbers via:
- Twilio - Standard and toll-free numbers
- Telnyx - Cost-effective phone numbers
- SIP Trunking - Connect your existing numbers
Batch Calling
Deploy outbound call campaigns at scale with scheduling, time-based execution, and concurrency control.
Comprehensive Analytics
- Customizable dashboards with multiple chart types
- Call/chat metrics (volume, duration, success rate)
- User sentiment analysis
- Performance trends over time
Enterprise-Ready
- Multi-workspace support
- Role-based access control (Admin, Member, Viewer)
- API key management
- Webhook integrations
- Audit logging
Getting Started
Ready to build your first agent? Check out the Overview to learn about the platform workflow, or jump straight to creating your first agent.
Platform Workflow
Call2Fly AI follows a simple four-step workflow:
- Build - Create and configure your voice/chat agents with knowledge bases
- Test - Try out your agents in the browser or via test calls
- Deploy - Connect phone numbers and launch batch call campaigns
- Monitor - Track performance with call history, chat history, and analytics
Plus System features for billing management and settings configuration.