Batch Calls

Deploy your agents to make outbound calls at scale with batch call campaigns.

Creating a Batch Call Campaign

1. Navigate to Batch Call in the sidebar
2. Click Create Batch Call
3. Configure your campaign:

Basic Settings

• Name - Give your campaign a descriptive name
• Source Phone Number - Select the phone number to call from
• Recipients - Upload a CSV file with phone numbers

Uploading Recipients

1. Download the CSV template
2. Fill in recipient phone numbers (one per row)
3. Upload the completed CSV file

CSV Format:

phone_number
+14155551234
+14155555678
+14155559012

Pricing

Each dial costs $0.005 plus per-minute charges from your telephony provider.

Scheduling Options

Send Now

Execute the campaign immediately.

Schedule for Later

1. Select Schedule
2. Choose a date using the calendar picker
3. Set the time
4. Select timezone (100+ options available)

Execution Controls

Configure when and how calls are made:

Time Windows

Set when calls can be executed:

1. Click Add Time Range
2. Set start time and end time
3. Add multiple ranges if needed

Example: Only call between 9 AM - 5 PM

Days of Week

Select which days calls can be made:

• Monday through Sunday
• Multiple days can be selected

Concurrency

Control how many calls run simultaneously:

• Reserved Concurrency - Reserve capacity for non-batch calls
• Allocated Concurrency - View your current limit
• Purchase More - Increase your concurrency limit

This prevents batch calls from blocking your inbound call capacity.

Campaign Management

Campaign States

Actions

• Start - Begin executing the campaign
• Pause - Temporarily stop execution
• Resume - Continue a paused campaign
• Cancel - Stop and discard remaining calls

Monitoring Progress

Track your campaign's progress:

• Total Recipients - Number of phone numbers to call
• Completed - Calls that have finished
• In Progress - Currently active calls
• Pending - Calls waiting to be made
• Failed - Calls that couldn't connect

Best Practices

Preparation

1. Test your agent - Ensure it handles outbound scenarios correctly
2. Verify phone numbers - Clean your CSV data before uploading
3. Check time zones - Schedule calls during appropriate hours for recipients

Execution

1. Start small - Test with a small batch first
2. Monitor closely - Watch the first few calls complete
3. Adjust as needed - Pause and fix issues before continuing

Compliance

1. Consent - Ensure you have permission to call recipients
2. Time restrictions - Respect calling hour regulations
3. Do Not Call lists - Honor opt-out requests

Cost Management

Understanding Costs

Optimizing Costs

1. Clean data - Remove invalid numbers before uploading
2. Schedule wisely - Call during hours with higher pickup rates
3. Monitor analytics - Identify and address low-success patterns

Next Steps

• Monitor campaign performance
• View call history