Platform Overview
Call2Fly AI is designed around a simple, four-phase workflow that takes you from concept to production.
The Four Phases
1. Build 🔨
The Build phase is where you create and configure your AI voice agents:
- Agents: Create new voice agents with custom personalities, voices, and capabilities
- Knowledge Base: Upload documents, FAQs, and other content to give your agents domain-specific knowledge
Learn more about building agents →
2. Test 🧪
Before deploying to production, test your agents thoroughly:
- Web Demo: Try out your agents directly in your browser
- Test Calls: Make test calls to verify behavior
- Iterate: Refine your agent’s responses and behavior based on testing
3. Deploy 🚀
When you’re ready, deploy your agents to handle real conversations:
- Phone Numbers: Purchase or connect phone numbers via Twilio, Telnyx, or SIP trunking
- Batch Calls: Deploy your agent to make outbound calls at scale
- Production Ready: Your agents are now live and handling real conversations
4. Monitor 📈
Track performance and continuously improve your agents:
- Call History: Review past conversations and transcripts
- Chat History: Analyze text-based interactions
- Analytics: Monitor key metrics like call duration, success rates, and user satisfaction
- Insights: Identify patterns and areas for improvement
Core Concepts
Agents
An agent is a configured AI voice assistant that can handle conversations. Each agent has:
- A unique personality and voice
- Custom knowledge from your knowledge base
- Specific behaviors and response patterns
- Integration with your systems via webhooks
Workspaces
Workspaces allow you to organize your agents, phone numbers, and other resources. Use workspaces to:
- Separate development and production environments
- Manage different projects or clients
- Control team access and permissions
Knowledge Base
The knowledge base is where you store information that your agents can reference during conversations. This can include:
- Product documentation
- FAQs
- Company policies
- Any other relevant information
Architecture
Call2Fly AI integrates with various services to provide a complete voice agent solution:
- Voice Providers: Twilio, Telnyx for phone connectivity
- AI Models: Advanced language models for natural conversation
- Storage: Secure storage for call recordings and transcripts
- Analytics: Real-time and historical data analysis
Next Steps
Now that you understand the platform workflow, you can: